Privacy Policy

This Privacy Policy describes the types of information Merfast (“we,” “our,” or “us”) collects through this website, how we use and share it, and the measures we take to safeguard your data. By accessing or using our website, you acknowledge that you have read and understood this Policy. If you do not agree with any part of it, please refrain from using the site. This Policy applies only to information collected via our website and does not cover data gathered through other means.

1. What Information Do We Collect?

We may collect the following types of information:

Contact and basic details: This includes personal data such as your full name, username, user ID, address, phone number, and email address.
Payment information: To process transactions, you may need to provide payment details such as your credit card information or other payment method. You confirm that the data is accurate and that you are authorized to use it.
Technical data: Your IP address and browser information are collected automatically when you browse our website, helping us better understand your device and improve performance.

When you submit personal information to create an account, place an order, or request support, we assume you consent to the collection and use of that data for the relevant purpose.

If we intend to use your information for additional purposes, such as marketing, we will either ask for your explicit consent or give you the option to opt out.

2. How Do We Use Your Information?

Your information may be used for the following purposes, relying on legitimate business interests, legal obligations, your consent, or the performance of a contract:

To provide access to Merfast services
To manage your orders and account
To process payments securely
To send updates, confirmations, and security alerts
For customer support and troubleshooting
For internal analytics and reporting
For marketing purposes (with your consent)

3. Do We Share Your Information?

We do not sell or trade your personal data. However, we may share it with trusted third parties who help us operate our site, process transactions, or provide customer support—provided they agree to keep the data confidential. We may also disclose information when required by law, or to protect our rights and property.

4. What About Third-Party Services?

Some third-party providers (e.g., payment processors) only use your data to the extent necessary to perform their services. However, they may be located in a different jurisdiction. If your transaction involves a third-party processor, your data may be subject to local laws in that region (e.g., U.S. Patriot Act for American-based providers).

Once you leave our website or are redirected to a third-party platform, this Policy no longer applies. We recommend reviewing their privacy policies before proceeding.

5. How Do We Protect Your Information?

We implement industry-standard safeguards to ensure your data is protected against unauthorized access, misuse, or disclosure. Credit card details are encrypted using SSL and stored using AES-256 encryption. While no method is 100% secure, we comply with all PCI-DSS standards and best practices.

Merfast will never share your personal data for unrelated purposes. We use your data strictly to personalize and enhance your experience.

6. Where Is Your Data Stored?

Your data may be processed at our headquarters or by verified third-party service providers. By submitting your information, you agree to the transfer and processing of your data in accordance with this Policy. We take all reasonable steps to protect your privacy during such transfers.

7. How Long Do We Keep Your Data?

We retain your personal data only as long as necessary for the purposes outlined in this Policy, unless a longer retention period is required by law. Your information will be deleted once your account is closed and no longer needed.

8. Do We Use Cookies?

Yes. We use cookies and similar technologies to recognize your browser, personalize content, analyze site traffic, and support marketing efforts. You may disable cookies through your browser settings, though doing so may impact site functionality.

We may also use cookies from third parties like Google, Meta, and analytics partners to track interactions and performance metrics.

9. How Can You Manage or Delete Your Data?

You may update or delete your account information by logging into your account settings or contacting us directly. If you request account deletion, we will remove your data from active databases, though we may retain some information for legal or security reasons.

10. Do We Update This Policy?

Yes. We may update this Policy occasionally. Changes will take effect immediately upon posting. We may notify you of significant changes via our homepage or email (if applicable). By continuing to use our website after updates, you accept the revised Policy.