FAQs

Order Placement

We're here to help you check your order status, process returns or exchanges, and answer any questions related to your Merfast™ order experience.

Is an account required to place an order?

No, you may place an order as a guest by entering your email and the necessary shipping information. Please make sure your contact details are accurate, as all order updates will be sent via email.

That said, creating a Merfast™ account offers valuable benefits:

Convenient access to track your orders.
Save your contact and shipping information for faster checkouts.
View and manage your order history.
Get early notifications about special promotions and exclusive discounts.

Is it free to create an account?

Yes, creating an account with Merfast™ is completely free and does not involve any additional charges.

How do I check my order status?

You can track your order by entering your order number or tracking number on our website, or by logging into your Merfast™ account. We’ll also send email updates regarding your order progress and any shipping updates.

How do I return or exchange an item?

Most items can be returned within 30 days of purchase. If you ordered from merfast.com, you can start a return through your Order History or contact our support team for assistance.

Please note that some items may have different return windows or additional restrictions, such as large appliances, promotional products, or seasonal items. For full details, please refer to our Returns & Refund Policy.

Payment

If you have questions about payment methods, billing issues, or unsuccessful transactions, please refer to the FAQs below.

What payment methods and currency do you accept?

Merfast™ accepts the following payment methods:

Credit and debit cards: Visa, MasterCard, American Express, Discover.

All transactions are processed in U.S. dollars (USD).
If your bank operates in a different currency, the final amount may vary based on exchange rates at the time of the transaction. Please consult your payment provider for accurate conversion details.

Will my card be charged immediately after placing an order?

Yes. Once your order is placed and verified, the payment is processed right away. Initially, it may appear as a pending authorization on your account, but this will convert into a finalized charge within a short period.

What should I do if my payment is declined?

A declined transaction can occur for several reasons. We recommend checking the following:

Ensure your card has sufficient available funds.
Verify that your card has not expired.
Some banks may impose daily limits or block unfamiliar transactions.
Wait 30 minutes and try again in case of a temporary issue.
Contact your bank for more information or try using a different card.

If the problem continues, please contact our support team for further assistance.

Why is my payment showing as "Pending"?

A "Pending" status indicates that your bank has temporarily placed a hold on the funds, but the payment has not yet been fully processed. This often occurs as part of a pre-authorization step.

In most cases, the pending status resolves automatically within a few days. If not, we recommend contacting your bank to expedite the release of funds or clarify the reason for the delay.

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We’re committed to keeping our information accurate and helpful. If you still have questions or need further assistance, don’t hesitate to get in touch.